Privacy Policy
Privacy policy
CreativeBrands GmbH
Stand: 17.11.2025
CreativeBrands GmbH operates this website, creativebrands.de, including all related information, content, features, tools, products, and services, to provide you with a personalized information experience (the "Services"). Creativebrands.de is based on an online content management system, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal data.
Please read this privacy policy carefully. By using and accessing any of the services, you confirm that you have read this privacy policy and agree to the collection, use, and disclosure of your data as described herein.
What personal data do we collect or process?
When we use the term "personal data," we are referring to information that identifies you or another person or can be directly linked to you. Personal data does not include information that has been collected anonymously or anonymized to such an extent that identification or association with you is not possible. Depending on how you interact with the services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from that personal data:
Contact details including name, postal address, billing address, delivery address, telephone number and email address.
Communication with us, including the information you provide when communicating with us, for example, when you send a request to customer support.
Device information including information about the device, browser or network connection, IP address and other unique identifiers.
Usage information, including information about your interaction with the services, such as how and when you interact with or browse the services.
Sources of personal data
We may collect personal data from the following sources:
Directly from you: We collect data, among other things, when you create an account, access or use the services, communicate with us, or otherwise provide us with your personal data.
Automatically via the services: We collect data from your device, when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers: We collect data, among other things, when we instruct service providers to activate certain technologies and when they collect or process your personal data on our behalf.
From our partners and other third-party providers
How do we use your personal data?
Depending on how you interact with us or which of our services you use, we may use personal data for the following purposes:
Provision, customization, and improvement of services. We use your personal data to provide you with our services. This includes, but is not limited to, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience for you, for example, by recommending products based on your purchases. This may also include using your personal data to better customize and improve our services.
Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing and promotional messages via email, SMS or post, and to show you online advertisements for products or services for the Services or other websites, also based on items you have previously purchased or added to your shopping cart, as well as other activities related to the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the services and register an account, you are responsible for protecting your account login information. We strongly recommend that you do not share your username, password, or other login information with anyone.
Communication with you. We use your personal data to provide you with customer support and effective services, to respond to your inquiries promptly, and to maintain our business relationship with you.
Legal reasons. We use your personal data to comply with applicable law or to respond to lawful legal proceedings, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal disputes or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce the terms and policies.
How do we share personal data?
Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include the following:
Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on those websites. Information that you make available in public or semi-public places, including information that you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by any third party. The inclusion of such links by us does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.
Data from children
The services are not intended for use by children, and we do not knowingly collect personal information from children who are under the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that this information be deleted. At the time this Privacy Policy becomes effective, we are not aware of "disclosing" or "selling" (as defined by applicable law) personal information from individuals under the age of 16.
Security and storage of your data
Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." Furthermore, information you send us may also be subject to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.
How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and options
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we may refuse your request to the extent permitted by law.
Right of access/information. You may have the right to request access to the personal data we have stored about you.
Right to erasure. You may have the right to request that we delete the personal data we hold about you.
Right to rectification. You may have the right to request that we correct any inaccurate personal data we hold about you.
Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
Managing your communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you choose to opt out, we may still send you non-promotional emails, for example, about your account or orders you have placed.
If you are resident in the United Kingdom or the European Economic Area, you may, subject to the exceptions and limitations imposed by local law, exercise the following rights in addition to the rights mentioned above:
Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of personal data for certain purposes.
Withdrawal of consent. If we rely on your consent to process your personal data, you have the right to withdraw this consent. Withdrawing your consent does not affect the lawfulness of processing based on consent before its withdrawal.
You can exercise these rights where indicated in the Services, or by contacting us using the contact details provided below.
Exercising these rights will not cause you any disadvantages. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may appoint an authorized representative to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly to us. We will respond to your request promptly, in accordance with applicable law.
complaints
If you have any complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to object to our decision by contacting us using the contact details provided below or by submitting your complaint to the relevant data protection authority. A list of the relevant data protection supervisory authorities for the European Economic Area is available here. You can access it here.
International broadcasts
Please note that we may transfer, store and process your personal data outside of the country where you reside.
When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been shown to provide an adequate level of protection.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, adjust the "Last Updated" date accordingly, and provide the notification required by applicable law.
Contact
Should you have any questions about our data protection practices or this privacy policy, or if you wish to exercise any of your rights, please contact us by telephone at 49 (0)8031 290 78 80, by email at om(at)creativebrands.de, or by mail to CreativeBrands GmbH, An der Alten Spinnerei 1, Kolbermoor, 83059 Kolbermoor, Germany. For the purposes of applicable data protection laws, we are the data controller for your personal data.
